Privacy Policy
(hereinafter, “GDPR”) and Organic Law 3/2018, of 5 December, on Data
Protection and Guarantee of Digital Rights (“LOPDGDD”), you are hereby
informed about the collection, processing and use of your personal data through
this Website.
1. Who is the data controller?
The data controller of the personal data collected through the Website
www.centralqvalencia.com (hereinafter “the Website”) is Habitus Valencia,
S.L.U. (hereinafter “Central Q”) with VAT number B016965790 and address at
Calle Goya núm. 6, 2ª planta, Madrid – 28001. CENTRAL Q is committed to
respecting users’ privacy and protecting their personal data in accordance with
applicable laws.
You can contact the data controller at the following address:
privacy@greystar.com
These data controllers shall, in any case, be considered as independent data
controllers in accordance with the provisions of Article 4.7 of GDPR. You can
contact the data controller at the following address: privacy@greystar.com
2. Why do we process your personal data, and what is the legitimate basis for<br>processing them?
Central Q will use the personal data collected through forms and those deriving
from the use of this Website and your relationship with the data controller for the
following purposes:
Contact and information request form: After receiving your request, we shall
contact you to process your contact request, i.e., to answer without limitation
any questions or queries you may have in relation to our services, and to
provide you with additional information if you have requested it.
The legal ground for processing the data is a legitimate interest (art. 6.1 f) of the
GDPR) to respond to a request you have submitted. Therefore, under no
circumstances may your interests be considered to be affected.
Long-stay accommodation booking form: Process your request to book
accommodation at a property.
The legal basis that justifies such processing is the request for pre-contractual
steps in accordance with article 6.1 b) of GDPR, understood as the statement
and interest expressed when requesting the reservation of accommodation at a
property. The processing of your data is necessary to execute the reservation
request correctly.
As soon as we receive this documentation, the data controller will proceed to
assess your request to ensure that you are able to pay for the contracted
accommodation. Should it be determined that you do not meet the conditions
established, your request to reserve accommodation may be denied or you may
be asked to provide some type of guarantee or security, where appropriate,
depending on each specific case. Central Q may process this information
provided for the sole purpose of guaranteeing payment of the contracted
accommodation. The data subject may not object to such processing as the
data controller has compelling legitimate grounds for said processing.
Arranging visits to the accommodation: should you let us know that you are
interested in visiting a property, the data provided will be processed for the
purpose of arranging the visit to the chosen accommodation.
The legal ground for processing the data is the implementation of pre-
contractual measures following your request in accordance with article 6.1 b) of
the GDPR, as it is understood that you have an interest in contracting the
accommodation services of one of the assets of the data controllers. Your data
must be processed for the visit to be conducted correctly.
Sending commercial communications: Should you expressly consent, your data
may be processed for the purpose of sending commercial communications,
including by electronic means, about the asset at which you have contracted
accommodation, and about our products, services and/or promotions.
The legal ground for processing your personal data is your express consent
(art. 6.1 a) of GDPR). You may withdraw your consent at any time without
affecting the legitimate basis for processing the data based on your consent
prior to its withdrawal.
Disclosure of data to Group companies: If you consent, your data may be
disclosed to Greystar Group companies so that they can send you commercial
information, including by electronic means, about products or services similar to
those contracted with your data controller. These companies offer different
types of accommodation services. You can consult Greystar Group entities at
the following URL: https://www.greystar.com.
The legal ground for processing your personal data is your express consent
(art. 6.1 a) of GDPR). Should you wish to revoke your consent for this purpose,
you may do so at any time by sending your request to privacy@greystar.com.
Sending surveys. To know your opinion about to the products contracted and/or
services provided by Central Q, with a view to improving the processes and
services provided.
The legal basis that justifies the processing of your data is the legitimate interest
of Central Q (art. 6.1 f) of GDPR), to assess your level of satisfaction in relation
to the products contracted and/or services provided, with a view to improving
Central Q’s processes and services. In this sense, after carrying out the
corresponding analysis, Central Q has considered that your interests as the
data subject are not prejudiced, since the surveys will allow you to report your
experience with Central Q, which may improve the service you receive in the
future.
3. What personal data do we process?
To comply with the purposes detailed in the previous section, Central Q will
mainly process identification and contact data, such as your name and
surname, address, and the contact telephone number and email address you
have provided, and any other information related to your reservation request.
Should you make a reservation for long-stay accommodation, we will ask you
for additional information to enable us to assess your creditworthiness to pay for
the accommodation you intend to reserve. To this end, we may ask you to
provide certain financial documents (pay slips, VAT statements, a guarantee
from a third party if applicable, etc.).
4. To whom will your data be disclosed?
We hereby inform you that Central Q will not disclose your personal data to third
parties except in compliance with legal obligations.
However, the data may be disclosed to Greystar Group companies so that they
can send you commercial information, including by electronic means, about
products or services similar to those contracted with your data controller,
provided that you have consented to this.
In addition, as these companies provide services and may be located outside
the European Economic Area, data may be transferred internationally. In
relation to such international data transfers, we inform you that they are subject
to the conditions or guarantees of adequacy provided for in the European Data
Protection Regulation. You can find the Greystar Group entities at the following
URL: https://www.greystar.com.
On the other hand, to provide you with our services, we hereby inform you that
we require the support of service providers. These third parties may have
access to your data and will act on our behalf and on our account, following our
instructions, and in no case will they have access to your data for their own
purposes.
5.How long will we retain your personal data?
Central Q will retain your personal data for as long as necessary to fulfil the
purpose for which it was collected.
In cases where any of the services offered through this Website are contracted,
your personal information will be processed for as long as it is needed to
provide the service and, as soon as you cease to be considered a user of our
accommodation, it will be duly blocked for a period of 5 years.
Following the expiry of this period, after which no further legal liability can be
derived from the service provided, your data will be permanently deleted.
Personal data provided for marketing purposes will be retained for as long as
you do not revoke your consent.
6. What are your rights as the data subject?
You are hereby informed that you have rights in relation to the processing of
your personal data, such as the right of access, rectification or erasure of your
personal data, or the right of restriction of processing, to object to such
processing, as well as the right to data portability in accordance with the terms
set out in the data protection legislation in force. You can exercise your rights by
contacting privacy@greystar.com, clearly indicating the right you wish to
exercise. The exercise of these rights shall be free of charge except where
requests are manifestly unfounded or excessive.
Should you consider that Central Q has not processed your personal data in
accordance with applicable regulations, you may file a complaint with the
Spanish Data Protection Agency through the website www.aepd.es.
Date of update: March 2024